Return & Refund Policy

Thank you for shopping with us! We take pride in delivering high-quality food products and maintaining strict hygiene and safety standards. Please review our return and refund policy carefully before making a purchase.

Order Cancellations

As our products are perishable food items, orders cannot be cancelled once they have been shipped. We process and dispatch orders promptly to ensure freshness and timely delivery.

Returns & Refunds

Due to the nature of our products, we do not accept any returns or offer refunds once the order has been delivered.

Replacements

We only offer replacements if:

• The product is damaged upon arrival.
• The bottle or packaging is damaged in transit.

To request a replacement, please follow these steps:

1. Contact us within 24 hours of delivery.

2. Provide a clear photo or video of the damaged item and the packaging.

3. Email your replacement request and supporting documentation to: info@sowakafoods.com

Note: Requests made after 24 hours of delivery will not be eligible for replacement.

Contact Us

If you have any questions about your order or need assistance, please contact us at:
info@sowakafoods.com