Privacy Policy

At Sowaka Foods your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information:

• Name, mobile number, email address, and delivery address.
• Payment details (processed securely through our payment partners).
• Website usage data via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide order updates and customer support.
• Improve our website, services, and user experience.
• Send marketing communications via email, SMS, or WhatsApp, only with your explicit or implied consent.

3. WhatsApp Marketing

By providing your phone number during checkout or signup, you agree that we may use it to:

• Send order-related updates.
• Share promotional offers, new product launches, or brand news via WhatsApp.

You may opt-out of WhatsApp communications anytime by replying with “STOP” or contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

• Trusted partners (e.g., logistics and payment service providers) for order fulfillment.
• Government authorities, if required by law.

5. Data Security

We maintain reasonable security measures to protect your personal data. However, no internet transmission or storage method is completely secure.

6. Your Rights

You have the right to:

• Access, update, or correct your personal data.
• Request deletion of your data from our records.
• Opt out of any marketing communications at any time.

7. Contact Us

If you have any questions or concerns regarding your data, please contact us at: info@sowakafoods.com