Return & Refund Policy

Thank you for shopping with us! We take pride in delivering high-quality food products and maintaining strict hygiene and safety standards.

Risk Free Trial — Love It or Your Money Back

We’re happy if you’re happy. If you are unsatisfied with your purchase in any way, we will provide you with a full refund to your original method of payment within 30 days of purchase. Simply email us at info@sowakafoods.com with your order number and your feedback, and we’ll be happy to help you.

Order Cancellations

As our products are perishable food items, orders cannot be cancelled once they have been shipped. We process and dispatch orders promptly to ensure freshness and timely delivery.

Returns & Refunds

We want you to love what you ordered. If for any reason you’re not completely satisfied, you’re covered by our 30-day money-back guarantee — no returns necessary. Just reach out and we’ll make it right.

Replacements

We also offer replacements if:

• The product is damaged upon arrival.
• The bottle or packaging is damaged in transit.

To request a replacement, please follow these steps:

1. Contact us within 24 hours of delivery.
2. Provide a clear photo or video of the damaged item and the packaging.
3. Email your replacement request and supporting documentation to: info@sowakafoods.com

 

Note: Replacement requests made after 24 hours of delivery may not be eligible.

Contact Us

If you have any questions about your order or need assistance, please contact us at:
info@sowakafoods.com